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  1. JouleBug Support
  2. App Support

App Support

Learn how to use any app powered by JouleBug.

Overview & Getting Started

  • How do JouleBug & JouleBug Enterprise apps work?
  • What devices and versions are supported?
  • What is an Access Code?
  • Is there a Desktop version of the apps?
  • Can I connect my Fitbit or step tracker?

Actions & Logging

  • How are an Action's points awarded?
  • How can I find specific Actions within the app?
  • Action Section Overview
  • Buzzing / Logging Overview
  • How do I edit the quantity of an Action?
  • How can I delete a Photo or Caption?
See all 13 articles

Challenges & Scoring

  • How do I join a Challenge?
  • How are Challenges scored?
  • Where can I see the Challenge Rules?
  • Challenges Overview
  • How do I join a Team in a Challenge?
  • Can I switch teams in a Challenge?
See all 17 articles

Achievements

  • How do I master an Action?
  • How do I earn a Badge?
  • How do I earn a Medal?
  • How do I earn Bonus Points?
  • What's in my Trophy Case?

Social & Sharing & Communities

  • Activity Feed Overview
  • How do I Follow other users?
  • How do I share Actions on social media?
  • How to report inappropriate comments or photos
  • Notifications Overview
  • What does it mean when someone is Following me in the app?
See all 8 articles

Profiles & Impact

  • How is Impact determined?
  • Profile Overview
  • How do I enable Location Services? (JouleBug & Whitelabels only)
  • Can I use multiple devices with my JouleBug or JouleBug Enterprise account?

Troubleshooting

  • How can I provide input or report a problem with the app?
  • How do I change my email address?
  • The app was working great, but now it's crashing. What should I do?
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